Service Agreement
1. Payment Terms

One-Time Services: Payment for one-time services (e.g., overnight services, on-demand walks) is due in full at the time of booking, or no services will be rendered.
Recurring Services: For recurring services, payment is due in full by the due date specified on the invoice. If payment is not received by the due date, no future services will be rendered until payment is made.


2. Automatic Payments
You agree to save and maintain a valid credit or debit card in your Precise Pet Care account, and we will automatically charge your stored payment method when an invoice becomes due. We do not accept cash, checks, money orders, or similar services unless communicated prior to booking, where Venmo, CashApp, or Zelle may be accepted.

3. Cancellations

One-Time Services: For one-time services (e.g., overnight services), cancellations must be made by 12 PM on the 7th day before the reservation for a full refund. Cancellations made after this time will not be refunded.
Walks/Drop-Ins: Cancellations made 24 hours or more before the service are eligible for a 50% credit for non-rendered services. Cancellations within 24 hours of service will not be refunded or credited.
Frequent Cancellations: If you cancel three or more times within a 180-day period, you may lose the ability to receive credits for cancellations.


4. Third-Party Expenses
K9 Curated requires immediate reimbursement for third-party expenses such as veterinary medical care, pet supplies, and locksmith services if paid for on your behalf. We will make every attempt to contact you to confirm your choice of action. If we cannot reach you in a timely manner, we will charge your stored payment method for the expenses, plus an additional 5% to cover payment processing fees.

5. Past Due Invoices
If your stored payment method becomes expired or removed, or payment fails for any reason, your reservation will be canceled. If services have already been rendered, or we have paid third-party vendors on your behalf, and the invoice becomes past due, a $1 late fee will be assessed every day the balance remains. After 30 days, we reserve the right to take legal action to recover the balance owed and/or send the account to a third-party collection agency.

6. Home Access, Privacy, and Security
By contracting us to care for your pets, you authorize us to enter your home as needed to perform the services outlined in each reservation. You agree to disclose if, when, and where other people are expected to be on your property. Failure to disclose this information may result in canceled services and/or police involvement. Security cameras must be within legal placement and not monitor areas where privacy is expected (e.g., bathrooms, sleeping areas). You are responsible for securing your property and ensuring that any locksmith services necessary due to malfunctioning locks or keys are at your expense unless caused by our negligence.

7. Emergency Guardians
You authorize us to transfer care, custody, and control of your pet to any Emergency Guardians listed in your Time to Pet profile if we are unable to care for your pet during the reservation. If none of your Emergency Guardians can take responsibility, your pet may be taken to a boarding facility at your expense.

8. Inclement Weather
You must designate an Emergency Guardian for inclement weather emergencies. The guardian must live within walking distance and be able to care for your pet if we cannot reach your home due to weather-related road conditions.

9. Pet and Household Supplies
You are responsible for providing adequate pet care and household supplies for the duration of each reservation. If supplies run out, we will attempt to contact you. If you are unreachable, we will use reasonable judgment and may purchase supplies at your expense.

10. Vaccinations & Zoonotic Disease
You warrant that your pet is vaccinated as required by state law and has no known zoonotic diseases. If a zoonotic disease is discovered, you agree to notify K9 Curated immediately.

11. Pet Abandonment
If you fail to resume care of your pet within 10 days of the agreed-upon date, your pet will be considered abandoned. K9 Curated is authorized to sell, give away, or transfer your pet to a shelter or humane society.

12. Liability
You release K9 Curated from all liability, except where caused by our negligence or misconduct. We are not liable for damages caused by external factors such as severe weather or criminal activity. Our maximum liability will not exceed the sum of the total fees paid.

13. Veterinary Medical Care
In case of an emergency, you authorize us to seek veterinary care for your pet and accept full financial responsibility for any costs incurred. We will attempt to contact you promptly but may proceed with care if we cannot reach you.

14. Pet Photos
K9 Curated retains ownership of pet photos and recordings taken during services. These may be used for marketing purposes on our website, social media, and promotional materials.

15. Termination of Services
This agreement is at-will, and either party can terminate the relationship at any time, with or without cause. Termination will be effective immediately upon notification from either party.

16. No Future Services for Past Due Payments
If an invoice for recurring services is missed and payment is not made, no future services will be rendered until the past due balance is paid in full.

Payment Authorization
Automatic Payments:
You agree to save and maintain a valid credit or debit card in your account, and we will automatically charge your stored payment method when an invoice becomes due. We do not accept cash, checks, money orders, or similar services unless communicated prior to booking, where Venmo, CashApp, or Zelle may be accepted.

Due Dates:
Payment for one-time services (e.g., overnight services, on-demand walks) is due in full at the time of booking, or no services will be rendered. For recurring services, payment is due in full by the due date specified on the invoice. If payment is not received by the due date, no future services will be rendered until payment is made.

Rates & Extra Fees:
K9 Curated service rates can be found on our website and are subject to change at any time and for any reason. Extra fees may be added for holidays, weekends, and after-hours services. All primary service charges and extra fees will be detailed on your invoice and must be paid by the due date to maintain your reservation.

Cancellations & Refunds:
K9 Curated does not issue refunds except in the following circumstances: the death of a pet, rehoming of a pet, hospitalization of a pet or family member, or death in the family.

If you cancel your reservation for any reason with 24 hours’ notice or more, a 50% credit for non-rendered services will be issued to your account. No credits will be issued for cancellations with less than 24 hours’ notice. Credits expire and cannot be redeemed after 60 days from the original date of payment. We reserve the right to refuse the issuance of credits if you frequently cancel services (three or more cancellations within any 180-day period).

Third-Party Expenses:
K9 Curated requires immediate reimbursement for third-party expenses such as veterinary medical care, pet supplies, and locksmith employment if we have paid for such expenses on your behalf. We will make every attempt to contact you to confirm your choice of action in the event third-party expenses are expected or have been incurred. If you cannot be reached in a timely manner, we will charge your stored payment method for the expenses, plus an additional 5% to cover the payment processing fees charged to us. It is recommended that you pay third-party vendors directly to avoid this fee.

Key Handling
Key Handover:
You agree to provide K9 Curated with keys and, if necessary, key fobs, remotes, and access codes during the initial meet and greet. These will grant K9 Curated access to your property, including any relevant doors or security systems.

Key Storage and Security:
All keys, fobs, and remotes will be securely stored when not in use and will be labeled with non-identifying codes that only representatives of K9 Curated know how to decipher. K9 Curated will not make copies of the keys provided. All access codes will be kept securely in your Time to Pet profile.

Access Authorization:
You grant permission for K9 Curated to provide keys, remotes, fobs, and access codes to any authorized representatives of K9 Curated who are responsible for providing pet care services to your pet.

Key Retention:
At the end of scheduled services, your keys, fobs, remotes, and access codes will be automatically retained by K9 Curated for future services. If 365 days have passed since your last completed service, K9 Curated will attempt to contact you to return your keys, fobs, and remotes. If we are unable to contact you, we will dispose of the keys, fobs, and remotes in a secure manner.

Liability:
K9 Curated assumes responsibility for the proper handling of all keys and access materials provided. However, K9 Curated will not be liable for any security incidents unrelated to its handling of the keys.

By digitally signing below, you agree to the terms and conditions outlined in this Key Handling Agreement.